Digital Transformation Support: How to Succeed in This Key Step?
23 June 2025
1 week ago
Adopting digital tools isn’t just about using new technology: it’s a deep organizational and cultural shift. To successfully navigate this evolution, having professional support is essential for companies of all sizes. It ensures a structured approach and turns transformation into a true driver of sustainable performance.
What is digital transformation support?
Digital transformation support helps companies integrate digital tools across all levels of their organization. It includes assessing digital maturity, training teams, choosing the right tools (CRM, ERP, collaborative platforms…), and supporting change management. This strategic and operational process helps organizations transition smoothly and confidently.
Key steps to successful support
To ensure the effectiveness of the process, digital transformation follows a sequence of key steps tailored to the company’s pace.
1. Initial diagnosis
This first essential step involves a full assessment of the current situation, including a tools audit, business process analysis, and identifying specific needs.
2. Co-creation of an action plan
Based on the diagnosis, a collaborative action plan is developed with internal stakeholders. The goal is to align digital transformation with business objectives and available resources.
3. Operational implementation
This is where strategy becomes reality: deploying the chosen tools, conducting training, integrating UX/UI elements, and managing the project using agile methods — every step is carefully monitored to ensure user adoption.
4. Change management
Successful transformation is above all a human endeavor. Team engagement, internal communication, and day-to-day support are essential to overcome resistance and celebrate early wins.
5. Monitoring and adjustments
Transformation doesn’t stop with deployment. It’s continuously measured, adjusted, and optimized through performance indicators (KPIs) and regular tracking to ensure lasting results.
Concrete benefits for your company
Structured digital transformation support enables your company to:
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Facilitate team adoption of new technologies
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Save time by automating certain tasks
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Enhance customer experience with more efficient tools
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Reduce costs by optimizing internal processes
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Promote a culture of innovation and agility
Use Case: Supporting an Industrial SME
An industrial SME in the metallurgy sector partnered with Quai des Balises to improve its commercial management. After a personalized audit, a custom CRM was developed and implemented, along with dedicated team training. Automated prospecting tools were also integrated. Within six months, the company saw a +30% improvement in sales efficiency — a clear example of the impact of well-executed digital support.
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Key Takeaways
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Structured support increases the success rate of digitalization
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Every company has specific needs that must be considered in the action plan
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Human change is as crucial as technological change
Frequently Asked Questions
Technology, organization, and people. These three pillars must be addressed together for successful transformation.
Through a personalized assessment, tailored strategy, training, and ongoing change management.
Assessment, strategy, deployment, human support, and continuous optimization.
People, Process, Platforms – focusing on individuals, workflows, and digital tools.
Digital transformation is no longer optional — it’s essential. To maximize its benefits, tailored support is crucial. By relying on our expertise, your company ensures a smooth, strategic, and high-performing evolution.