Manage your customer relations simply and effectively

Centralize your communications, track your opportunities, and build a lasting customer relationship with a tool designed for the way you work.

  • Master your sales cycle
  • Never miss any opportunity again
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  • 5 /5
30 reviews on Google
+ 100  

Satisfied customers

+ 70

projects completed

What if we discussed your project? Contact us

They trust us for their CRM

Many companies trust us with their digital projects.

What if the next one was you?

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The unique expertise of agencies specializing in CRM development

In today's digital world, customer relationship management has become a pillar essential for any business wishing to stand out. Many businesses are turning to tools like CRM (Customer Relationship Management) to optimize this management. However, it is not enough to implement these tools blindly. To maximize their potential, solicit the The services of a specialized agency can make all the difference.

A CRM development agency offers much more than just support technique. It mainly offers an in-depth needs analysis to understand the internal functioning of your company. This tailor-made approach allows you to develop solutions adapted to each organization.

Rather than using a standardized solution, you benefit from a tool fully aligned with your business processes, strengthening your agility and efficiency.

On the other hand, each company has its own specificities in terms of customer database and internal operations. Quai des Balises will be able to personalize the integration and optimization of the CRM development to ensure perfect harmonization between your daily activity and the chosen system. Thanks to this expertise, the progress of business initiatives becomes more fluid, positively impacting business productivity.

Custom-made CRM for guaranteed success

One of the major advantages of collaborating with our agency is the creation of tailor-made solutions.

Each feature of your CRM can be designed to meet specific objectives. Whether it's to improve the quality of customer service or strengthen ties with your business partners, everything can be integrated in a strategic.

This not only promotes performance optimization but also better responsiveness to market challenges.

Integrate custom features such as tracking leads, automated marketing campaigns or even multi-channel interactions proves essential in strengthening customer relations. These strategic additions translate through a significant increase in customer satisfaction and loyalty, two indicators keys to commercial success.

Optimizing workflows through the development of a custom CRM

Today, business productivity relies immensely on the efficiency of internal processes. By entrusting this aspect to an agency, you benefit from a workflow integration designed to harmonize all operations.

The emphasis is on continuous improvement and time saving, offering more freedom to employees to dedicate themselves to high value-added tasks such as innovative strategy or contact direct with the end consumer.

Passing through Quai des Balises, the automation of mundane tasks takes on a new breath. The centralization and simplified accessibility of the database customer data reduces human error, improves interdepartmental communication and accelerate decision-making. This also strengthens the agility of your business, you allowing us to capture new opportunities and innovate without limits.

Benefit from continuous and evolving support

Requesting our CRM development agency also means benefiting from a personalized support during and after the deployment of your project. Over time, adjustments may become necessary depending on the evolution of your market or your needs.

These constant adjustments expand the application of your solution, thus ensuring that it always remains in line with your customers' expectations. users and adequate in relation to future technological trends.

The main attraction lies in this ease offered to evolve at the same time as the company is growing. No need to start from scratch or invest large sums of money in new software. Good cooperation ensures the sustainability of the system, preserving its operational efficiency and responding to emerging modern challenges.

Measurable impact and undeniable return on investment

One of the key arguments in favor of our CRM development agency concerns our natural ability to generate a notable return on investment and fast.

Unlike the generic implementations often shipped, choosing a targeted collaboration is directly reflected in the increase in financial indicators relevant such as increasing turnover and drastically reducing unnecessary costs linked to slow and unstructured administrative procedures.

đź’ˇ Innovation Tax Credit

A tailor-made CRM to go further?
Financing it intelligently is even better.

Crédit d'Impôt Innovation

Quai des Balises is a state-recognized agency, approved for the Innovation Tax Credit (CII).

If your custom CRM project introduces new features or an innovative approach, you can recover up to 20% of your expenses thanks to a tax credit. This is a valuable aid for structuring your customer relationships without blowing your budget.

Who is affected?

VSEs, SMEs, startups, digital players and innovative companies

Does your future CRM incorporate specific business logic? New automations? You're probably eligible. We'll help you with the process.

Check your eligibility for free

CRM interfaces designed for your business

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Solutions that fit your reality

At Quai des Balises, we don't believe in standardized approaches. Each company has its own challenges, its own operations, and its own customer relationships. That's why we design tailor-made CRMs, designed to fit your needs, not restrict them.

Artisans

A simple and accessible CRM to track your customers, manage your quotes, and never forget anything. No complexity, just the essentials to save time.

TPE & PME

A tailor-made CRM to structure your customer relations, track your business opportunities and centralize your exchanges.

ETI & groups

A CRM integrated into your business processes, designed for your teams, secure, interconnected, and capable of adapting to your existing tools.

Startups & SAAS

A modular CRM to structure your leads, test your customer journeys, and support the growth of your product from the first users.

Case Studies

Tailor-made CRMs, designed for your processes, your teams, and your objectives.

Let's move your ideas forward
Sector: Logistics and Transportation

Brexit Platform – Customs Support

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Problem

With Brexit, the company needed a custom tool to manage new customs and sanitary procedures directly from the port.

Solution

Development of a field business tool to centralize customs data and facilitate the agents' work, complemented by a web-based management platform for complete tracking and smooth communication.

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Results achieved

  • Hundreds of customs declarations processed more easily

  • Time saved in the field

  • Fewer errors thanks to automation

  • Production launch in under 3 months

Sector: Tourism & Tailor-made Travel

CRM for High-end Travel Agency

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Problem

The agency, specialized in 100% personalized travel, lacked a suitable CRM to centralize requests, track sales activity, and streamline quote creation.

Solution

Development of a tailor-made CRM for custom travel, with client tracking, personalized quote creation, and integrated booking system.

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Results achieved

  • Improved conversion rate of inquiries

  • More effective sales follow-up

  • Faster and more accurate quotes

  • Optimized customer experience

Sector: Professional Training (First Aid)

Business & Management Platform for First Aid Training Center

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Problem

The company was managing its training sessions without a proper tool, making organization complex, inefficient, and hard to scale.

Solution

Creation of a training management platform with scheduling, registration tracking, certifications, and real-time key indicators.

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Results achieved

  • 30% reduction in transportation costs

  • 25% improvement in delivery times

  • 45% increase in customer satisfaction

  • 20% fuel savings

Our commitments for your CRM

We are already passionate about your project

A team of experts at your service who only want you to succeed.

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David Brulin

Director
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François Dusautoir

Director & CTO
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Giovanny Foucaud

Developer
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Tom Darques

Developer
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Benoit Peron

Developer

They share their experience

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  • 5 /5
30 reviews on Google
I highly recommend Quai des Balises. They supported me from A to Z in creating my platform Palominow and still support me today. I'm more than satisfied with their services. They are attentive, experts in their field, and passionate! Working with them is a real pleasure — I couldn't have hoped for better!
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Margaux LapĂ´tre

Founder of Palominow

We’ve been collaborating with Quai des Balises for over 2.5 years on web solution development. With over 50,000 tasks managed since deployment, the tool has become indispensable for our team and clients. The developers are highly responsive and always available to quickly resolve issues. Thanks to them, we’ve significantly improved time efficiency and productivity. Highly recommended!
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Franck-Edouard Tiberghien

CEO of ASA Links

Quai des Balises is a highly reliable and very competent web agency. They offer, suggest, and recommend solutions that are always relevant and well-suited. François and David are super responsive and truly available for their clients. I wholeheartedly recommend them!
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Aurélien Chabrol

Founder of Tribu d'explorateurs

Great experience! I was impressed by the advice and professionalism of this web agency. I recommend anyone in need of their services to request a full audit!
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Jean-Baptiste Lecaille

Director - ORPI sector

When you choose a tailor-made CRM, you benefit from

When you choose a tailor-made CRM, you benefit from

Business expertise

  • A mastery of CRM issues and a detailed understanding of your sales, marketing and customer relations processes.

The experience

  • More than 11 years designing high-performance business tools to support business growth.

A unique CRM

  • Designed for you, according to your methods, your vocabulary, your priorities. No compromise on your uses.

A scalable solution

  • Your CRM evolves with your teams, your markets, and your ambitions. Added features, interconnections, scalability...

Measurable performance

  • Optimize your flows, improve responsiveness, and manage your sales efforts with a CRM designed to save you time.

Reliability and security

  • Your data is protected, your access is controlled. Our solutions are tested, secure, and compliant with GDPR standards.

Transparency & collaboration

  • You monitor each step of the project. Thanks to our agile approach, you have the power to guide priorities.

A complete accompaniment

  • Before, during, after: we stay by your side to guarantee the lasting performance of your CRM.
❓   How does it work?

Your tailor-made CRM in 7 steps

By choosing our agency, you surround yourself with a committed team, combining technical expertise, business understanding and rigorous monitoring to create a CRM that meets your challenges.


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Céline Desrumaux

Responsive and available, François and David are attentive to the smallest details to create a tailor-made project that meets the client's wishes. They also put themselves at the level of the uninitiated client to explain the entire project.
01

First exchange

Let's schedule a meeting to discover your challenges, your current tools, and your vision of the ideal CRM.

02

Analysis & expression of needs

We explore your processes, targets, and priorities together and draft the functional bases. An NDA can be signed if necessary.

03

Budget Estimate

You receive a realistic and flexible estimate based on your priorities, based on our discussions and our experience.

04

Validation of the quote

Once the budget is validated, we draw up a detailed estimate and a clear, step-by-step work plan.

05

Project Launch

You have access to a personalized customer area to track progress, comment on, and validate deliveries.

06

Monitoring & collaboration

Regular updates allow you to adjust priorities, validate milestones, and maintain project flow.

07

Delivery & support

Your CRM is ready. We provide training, go-live, and remain available for future developments.

Our industry expertise

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Production solutions, traceability, predictive maintenance

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Site monitoring, resource management, scheduling

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Sales management, stock control, customer relations

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Route optimization, real-time tracking, WMS

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CRM, invoicing, project management

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Patient management, care pathways, GDPR compliance

4 points to help you decide

What your CRM
can do for you