CRM and business tool

Custom CRM for high-end travel agencies

  • Project name

    Trybe

  • Industry

    Tourism – Custom travel agency for families

  • Development time

Quick overview

Tribu d'Explorateurs is a high-end travel agency founded in 2018. It organizes tailor-made stays for families, offering immersive, intergenerational and fun experiences around the world.

Tribu d'Explorateurs, a high-end travel agency facing rapid growth, needed a central tool: we built Trybe, a custom CRM (premium quotes, lead tracking, tailor-made KPIs, Ringover integration) that supported +300% turnover growth over 2 years.

Étude de cas réalisée par Quai des Balises · September 2024

Context

Faced with a growing business, the agency needed a central tool to structure its commercial activity, strengthen its premium image and steer its development.

The need / the problem

The agency needed custom CRM software to

Generate detailed, high-end and personalized quotes

Manage a team of salespeople

Track all business and operational KPIs

Integrate with Ringover for call management

Organize a rich catalog of travel services (accommodation, activities, transportation, etc.)

Become a real business management tool, capable of gradually replacing existing solutions

Specific challenges and constraints

1
Ergonomic and intuitive interface, designed for everyday use
2
Ability to handle complex and personalized quote cases
3
Need for accurate data and tailor-made KPIs
4
Scalability to support the expansion of the sales team
5
Progressive integration with existing tools and replacement over time

Our approach

Agile method

Implementation of an agile method with short iterations, continuous prioritization and regular feedback.

Modular Architecture

Designed to scale the platform quickly, according to business needs.

Customer co-construction

Close collaboration with the client to fully adapt to the reality on the ground.

Scalability

Tool designed to grow with the team and support the agency's ambitions.